The deposit is payable when you book our services. This is fully refundable up to 24 hours before the agreed time of shoot (48 hours for commercial bookings). The balance will be invoiced after the videos/photos have been delivered to your satisfaction and is payable within 15 days.
If you cancel the shoot more than 24 hours before the agreed time, your deposit will be refunded in full. Cancellations within 24 hours are non refundable. (48 hours for commercial bookings).
The safe operation of our drones can only be performed within weather parameters and legal requirements as specified by the FAA. In order to get the best quality photos, we try to shoot during optimal light conditions and with as little foot traffic as possible on location. We will bear this in mind at the time of booking but may need to reschedule the shoot due to inclement weather. Rescheduling is free of charge.
The cost of travel is incorporated in our pricing structure up to 25 miles from 08003. For jobs further afield, we will add $2 per extra mile.
We work fast to get your photos and videos to you. Our aim is to deliver the first copy of photos/video in no more than 72 hours (3 days) from the shoot. If we go over this deadline, you will get a 10% discount off your photo and/or video cost. The results will be delivered in electronic format.
Photos: We always take more photos than requested to give you a choice. You choose which ones to purchase from the email we will send you of watermarked JPEGs. On request, we can further adjust the images, for example by cropping or zooming the photo, enhancements or adding special effects. Having decided which photos to purchase, we will remove the watermark on those of your choice and invoice the outstanding balance.
Videos: Our videos are shot in HD. Our edits aspire to produce a logically-flowing, attractive video to which music can be added free of charge. The completed product will be uploaded to a YouTube page, to which you will receive the URL. Should you not be satisfied with the finished product, 2 free revisions may be requested (for example, change of music choice or change of text overlay from "Our home" to "Smith Family Home 2017"). Additional changes can be made for a small fee, discussed with you in advance.
We aim to deliver our edited videos and photos within 72 hours. If you need it sooner than that, our rush order service charges are a flat fee of $15 for photos or $30 for videos. (This is a single cost, you don't pay that per photo or per video). This surcharge is added to your final invoice.